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eastglen pediatrics

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POLICIES & PROCEDURES

LOCATION:
The practice has one location on the East side of Franklin County at 6495 E. Broad Street Suite A, Columbus, Oh 43213, just at the northwestern border of Reynoldsburg. Mt. Carmel East Hospital is 0.4 miles to the west on E. Broad Street. Interstate 270 is just 0.2 miles further west.

OFFICE HOURS: 8:45am to 5:15pm Monday through Friday with some extended sick hours during winter months and 8:30 to noon on Saturdays.

WALK-IN HOURS: Walk-ins of established patients are welcome, Monday through Friday, from 8:15am to 8:45am. Anyone arriving after that time will be given an appointment for the next available time that morning. There are no walk-in hours on holidays or weekends.

MAKING AN APPOINTMENT:  We recommend well child exams be scheduled 1-3 months in advance.  All request, including last minute needs, will be fulfilled as much as the schedule will allow. The office limits the scheduling of well visits to two children per family at any one time (with an exception made for multiples). There is no limit for sick visits.

Visits for chronic or longstanding problems often require more time and need to be specifically arranged at the time of booking with the receptionist.  Our goal is to provide the quality services your child needs.  Please discuss the type of visit your child needs with our experienced receptionists.

NEW PATIENTS:  The practice is welcoming new patients and accepts most insurances. Give us a call today to discuss how we can help you with your child's health needs!  We offer a prenatal visit to expectant parents with questions about our practice.

LATE POLICY:  Patients who arrive more than 15 minutes late for a scheduled appointment may be asked to reschedule.  Every attempt will be made to accommodate sick visits on the same day, and well care visits as soon as possible.  Please call to let us know if you are unable to make an appointment, or are running late.  We try our best to respect your time while providing the quality care every child deserves.

TELEPHONE AND AFTER HOURS:
 When you have a question regarding your child's health we encourage you to call our office and speak with our nurses trained in phone triage. Our nurses are experienced in speaking with parents about common childhood concerns and always have the benefit of a doctor standing close by to answer any questions.  

Unfortunately, children don't always get sick during office hours and for that reason we are available after hours as well!  If you have an urgent question, or emergency medical concern, please call our office number at 614-866-8077 at any time and follow the prompts to speak with a medical professional.

If you feel the situation is a true medical emergency please dial 911.

CONTAGIOUS? :  If you suspect your child has a highly contagious illness such as chicken pox or scabies, please let our receptionist know when booking the appointment. We will provide you with specific instructions as to which door to use when entering the office.

 

L. ROBERT POLSTER, MD
CYNTHIA J. BLACK, MD
JASON MAILLOUX, MD
COURTNEY BARTSCH, MD
REBECCA SLAUNWHITE, MD
ANDREW KELLER, MD

 

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Eastglen Pediatrics
EASTGLEN PEDIATRICS, INC.
6495 EAST BROAD STREET, SUITE A | COLUMBUS, OHIO 43213
614 866 8077 | FAX 614 866 9752
Eastglen Pediatrics

© 2013 EASTGLEN PEDIATRICS, INC. ALL RIGHTS RESERVED

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